Thunderbird Collects Data To:
Improve Performance, Stability, and Functionality For Our Users
Thunderbird sends telemetry about your interactions with Thunderbird to us. There are two types of telemetry data: interaction data and technical data.
Interaction data: Thunderbird receives measurements about how you use Thunderbird and how well it’s working, such as, whether calendars and filters are being used, and how many email accounts a user has.
Technical data: Thunderbird also receives environment data from your device, such as, application version, hardware configuration, device operating system, and language preference. When Thunderbird sends technical data to us, your IP address is temporarily collected as part of our server logs.
We use this information to make better decisions on which features should remain included or need to be changed, identify improvements for new features we implement, and find other ways to improve Thunderbird for all our users. Read the telemetry documentation for Thunderbird Desktop or Thunderbird Mobile to learn how to opt-out of this data collection. Mozilla’s data dictionary contains information on some of the data points collected.
Set-Up, Configure, and Process Your Email
Thunderbird collects your email domain and other technical data to set-up and configure your email account. Other information, like your name, your email messages, and your account’s address book are stored and processed locally on your device and never sent to us. Learn more here.
Email domain: Thunderbird receives your email address domain. Your full email address is never processed or stored on our servers (unless you choose to share it when you send a crash report).
Sending Email: When using Thunderbird to send an email, you can choose recipients from your contacts. You may optionally attach data such as photos, videos, and audio files to your message. This data is exchanged via your email server between you and the recipient of your email and is never shared with us.
Technical data: Thunderbird also receives information about the application’s version and device operating system. When Thunderbird sends technical data to us, your IP address is temporarily collected as part of our server logs.
Set Up and Configure Your Calendar (Desktop Only)
Thunderbird collects the domain for your email/calendar, as well as technical data to set up and configure your calendar. Other information, like your name, your calendar events, and event attendees are stored and processed locally on your computer and never sent to us. If you are using a remote calendar such as Google, Microsoft, or Apple, calendar content is solely shared with the respective calendar provider and anyone you specifically choose to send appointments to. Calendar contents and personal data are used only to display and enable you to use your calendar in Thunderbird.
Set Up and Schedule Calendar Appointments with Thunderbird Appointment
With Thunderbird Appointment, you can allow others to schedule appointments on your calendar.
You can connect your Google, Microsoft, or Apple calendar to Thunderbird Appointment to assist with scheduling.
If you choose to connect your Apple Calendar, Microsoft 365, or Google Calendar to Thunderbird Appointment, we will receive basic information about your calendar invites such as the title, date, stated location, the name and emails of the attendees, and any text in the appointment to display them within Thunderbird Appointment and allow you to invite others to schedule time in your calendar. We will receive technical and interaction data about your interactions with this feature such as how many events you create, whether you have connected to a Google, Microsoft, or Apple account.
We will only use your data to provide and improve the Thunderbird Appointment service.
Review Crash Reports
Thunderbird Desktop
If Thunderbird crashes, we will ask you to share a report with more detailed information about the crash, but you always have the choice to decline. Thunderbird uses the information in the crash report to diagnose and correct the problem that caused the crash.
Sensitive data: Crash reports include a “dump file” of Thunderbird’s memory contents at the time of the crash, which may contain data that identifies you or is otherwise sensitive to you.
Webpage data: Crash reports include any active URLs at time of crash.
Add-on data: Crash reports include a list of all add-ons that you were using at the time of the crash, and the time since: the start-up of the program, the last crash, and the last install.
Technical data: Crash reports include data on why Thunderbird crashed and the state of device memory and execution during the crash. When Thunderbird sends technical data to us, your IP address is temporarily collected as part of our server logs.
Email address: If you choose, crash reports include your email address.
Read the full documentation here.
Thunderbird Mobile
Crash reports and related analytics may be collected by app store providers for apps distributed through their platforms. This data collection is carried out by the platform providers and may be shared with us subject to their terms. We do not control or manage the data collection practices of these third parties. To adjust your data preferences, please refer to the privacy settings and documentation provided by your app store provider.
Improve Security for Our Users Everywhere
Technical data for updates: To ensure you have the most up-to-date version of the product, Thunderbird Desktop checks for updates by periodically connecting to Thunderbird’s servers. Your application version, language, and device operating system are used to apply the correct updates. Learn more.
Technical data for add-ons blocklist: To help to protect you from any malicious add-ons, Thunderbird Desktop periodically checks for blocklisted add-ons. Your Thunderbird version and language, device operating system, and list of installed add-ons are needed to apply and update the add-ons blocklist. Learn more.
Install and Update Add-Ons (Desktop Only)
You can install add-ons for Thunderbird Desktop from addons.thunderbird.net or from the Thunderbird Add-ons Manager, which is accessible by clicking on Tools > Add-ons. To keep your installed add-ons up to date—like add-on descriptions, download counts, and ratings—the Thunderbird application periodically connects to our servers to install any updates.
Search queries: If you enter keywords into the search field for the Add-ons Manager, those keywords will be sent to Thunderbird to perform the search.
Interaction data: We receive aggregate data about visits to the Thunderbird website and the Add-ons Manager in Thunderbird, as well as interactions with content on those pages. Read about data practices on Mozilla websites.
Technical data for updates: Thunderbird periodically connects to our server to install updates to add-ons. Your installed add-ons, application version, language, and device operating system are used to apply the correct updates. When Thunderbird sends technical data to us, your IP address is temporarily collected as part of our server logs.
Use of OAuth Information
OAuth is a secure authorization protocol that allows third-party applications to access resources without sharing login credentials. Thunderbird uses OAuth to connect with certain email or calendar providers that mandate or prefer its use, such as Google, Yahoo and Microsoft.
OAuth authentication and user data synchronization occur directly between Thunderbird and the respective service provider over an encrypted connection, without involving any Mozilla-operated services. Mozilla does not collect, access, retain, or store any sensitive information exchanged during this process.
Data protection on your device:
- Login credentials are not stored on your device; instead, they are exchanged for OAuth tokens. These tokens, along with your email and calendar data, are secured within the application sandbox (on Android), the secure key storage (on iOS), or confined within your user profile (on Desktop). Additional security measures such as operating system level full disk encryption increase the security of your data.
- Email and calendar data reside solely on your device for the duration required to operate Thunderbird. This includes sensitive user data associated with your Apple Calendar, Microsoft 365 or Google Calendar.
- Thunderbird does not share OAuth tokens, email contents, calendar events, contact lists, or account details with third parties, except as necessary to provide the services requested by the user (e.g., sending an email or scheduling a calendar event).
Retention and deletion:
- OAuth tokens are stored only as long as necessary to maintain the authorized connection.
- When you remove an account, all associated sensitive user data and OAuth tokens are immediately deleted from your device.
- On Thunderbird Desktop, the OAuth tokens are retained until manually deleted in the password manager.
- If you revoke Thunderbird’s access to your account via your OAuth provider’s account settings (e.g., Google security settings), Thunderbird will be unable to refresh the connection. Locally stored data will remain on your device until you remove the account from Thunderbird.
Thunderbird May Disclose Information To:
Mozilla Affiliates: Thunderbird is a project of MZLA Technologies Corporation, a subsidiary of Mozilla Foundation and an affiliate of Mozilla Corporation, and as such, shares some of the same infrastructure. This means that, from time to time, your data (e.g., crash reports, and technical and interaction data) may be disclosed to Mozilla Corporation and Mozilla Foundation. If so, it will be maintained in accordance with the commitments we make in this Privacy Notice.
DNS servers, Standard Autoconfiguration URIs, and Mozilla's Configuration Database: To simplify the email set-up process, Thunderbird tries to determine the correct settings for your account by contacting Mozilla’s configuration database as well as external servers. These include DNS servers and standard autoconfiguration URIs. During this process, your email domain may be sent to Mozilla's configuration database, and your email address may be disclosed to your network administrators.
Amazon Web Services: Thunderbird uses Amazon Web Services (AWS) to host its servers and as a content delivery network. Your device’s IP address is collected as part of AWS’s server logs.
Email address providers (Desktop Only Legacy): Prior to version 128, Thunderbird partnered with Gandi.net and Mailfence to allow you to create a new email address through Thunderbird. If you choose to use this feature, your email address search terms are sent to Gandi.net and Mailfence to return available addresses. In addition, your country location is also shared to provide the correct prices. You can learn more about Gandi.net’s and Mailfence’s data practices by reading their privacy notices.
Contact Us
If you want to make a correction to your information, or you have any questions about our privacy policies, please get in touch with:
MZLA Technologies Corporation Attn: Mozilla - Privacy 149 New Montgomery St, 4th Floor, San Francisco, CA 94105 USA compliance@mozilla.com
See here for Data Subject Access Requests. If you are under 13, we don’t want your personal information, and you must not provide it to us. If you are a parent and believe that your child who is under 13 has provided us with personal information, please contact us to have your child’s information removed.
For product support requests, please visit our forums.